Retail and E-commerce
Unify stores, online sales, stock and customer records so each channel reflects what is really available.
Typical operational challenges
- Online and in-store stock that do not match
- Overselling or missed sales because of delayed updates
- Customer information scattered across channels
- Reconciling takings from several sales points by hand
Relevant business workflows
- Point of sale and online orders
- Shared product catalogue and pricing
- Stock transfers between locations
- Returns, promotions and customer records
Suitable software modules
- Point of Sale
- eCommerce
- Inventory
- CRM
- Accounting
A possible implementation approach
Consolidate the product catalogue first, connect the channels that carry the most volume, and add the remaining channels and promotions once stock figures can be relied on.
The modules listed are typical examples. The right selection depends on your processes and is agreed during consultation.
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